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A Cashless Catering System is a solution which is purpose designed to meet the ever evolving needs and demands of making payments to the school for services such as catering provision and school trips. ParentPay and Trust-e Cashless Solution allows schools to be better able to provide their students and staff with a faster, more efficient and more appealing meal service, as well as allowing parents to make payment for school trips etc efficiently, quickly and without the risks associated with pupils carrying monies.
Once you have received your activation letter from school with your activation login details you’ll be able to activate your account and start making payments. This letter will be sent to you soon by your school.
Contact the school finance office as soon as possible.
ParentPay accepts MasterCard and Visa credit cards, and Maestro, Switch, Delta, Electron, Solo and Visa debit cards.
Yes. ParentPay uses leading technology to process your card transactions securely. All communication with the bank is encrypted and neither ParentPay nor the school have access to your card details.
Standard website addresses begin with http; the address for a secure site will always begin with https. You will also see a padlock at the bottom/top right of the screen on our login page and after you have logged into your account; never enter your card details or personal data on any web page whose address does not start https.
ParentPay holds a very limited amount of information about you and your child solely for the purpose of administering your account; however ParentPay does not use your personal information other than for supporting the school. We do not share or give information to any other organisations. We operate under strict guidelines set out by the Data Protection Act 1998.
ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact ParentPay immediately on 0845 257 5540.
Why not visit your local library, internet café or see if you can get access to a computer at work alternatively ask if you can use your school’s computers. Many schools have computers available for parents and will be happy to show you how to use them.
Yes. Log in to one of your existing accounts (this will become your ‘main account’ username and password) and follow the process below:
Yes. If you would like a refund of the balance or would like to transfer the balance to a sibling’s account, please contact the school finance office.
Currently, automated payments are not available. In the future, ParentPay will provide parents with the option to set auto top-ups based on the account balance or a specific frequency – great for automating dinner money top-ups.
No, The Fernwood School is removing the option to pay by Cash or Cheque. ParentPay is now the first choice of making payment, however you can also use PayPoint if you do not have the facility to use ParentPay online. Cheques are only accepted only if both options are not available to you.
If you aren’t able to pay online, you have the option of being able to pay for school meals, trips and other items in a local store that has a PayPoint facility. To find out where you can use PayPoint, go to www.paypoint.co.uk, click on the store locator and enter your full post code to receive a list of your nearest stores.
Please contact the school finance office using the email address email@example.com to request a barcode, you must keep this barcode safe and use it at your PayPoint facility when making each payment.
No, you will have one barcode for school meals and if you have any other commitments such as a school trip then you will be issued with another barcode.
Payments made by PayPoint are recorded by ParentPay and can be seen by logging into your ParentPay account. Funds added via PayPoint may take up to 24 hours to register on your account (or possibly longer if added at the weekend or on a Bank Holiday).
When you add money using PayPoint in a shop, it is not possible for the shop to check your balance. You can check your balance by logging into your ParentPay account or by ringing the school office.
Biometric is simply a method of identifying an individual person. As the school is going cashless, a simple payment system for school meals is needed within the school. The Trust-e Cashless System uses an algorithm based scan, which reads between 50 and 130 points on the finger/thumb. It is not a fingerprint in any way, shape or form and is of use only in the Cashless Catering System.
The information of a pupil or staff member, who has been biometrically registered, is stored on a secure biometric controller within the school, which only your provider, Nationwide Retail Systems, can access with permission from the school. Once an amount is credited, the pupil or staff member can place their finger/thumb on the EPOS Terminal Biometric Reader, which looks up their account and allows them to purchase meal items using only this method of identification.
Registration days took place in April ready for our 6 June 2016 ‘go live’ day for the cashless tills for school meals. Terminals were placed in the school for registration, where your child would have placed their finger/thumb on the Biometric Reader twice to obtain a matching template. If you have chosen to opt-out of this procedure, your child will be presented with a 4 digit PIN code.
Yes – the amount your child can spend throughout one day can be changed by written request to the School Finance Office, Fernwood School.
All free meal entitlements will be entered on to the system prior to the ‘live’ day. The Cashless Catering System will, on a daily basis, automatically allocate the appropriate accounts with the free school meal amounts. Pupils with FSM entitlement remain anonymous at all times as all account types are accessed in the exact same manner, regardless of whether paid for or not. Please note that any monies not spent from the daily free meal allocation will not be carried over to the next day.
No – due to the extensive security on biometric templates, no-one will be able to access your child’s account. As a secondary precaution, a photo image is allocated to each pupil. If you child is using a 4 digit PIN code, which someone obtains and attempts to use, the photograph shown at the EPOS Terminal will alert the operator of a fraudulent sale.
Yes – all allergy records registered with the school will be entered on to the Cashless System. When pupils attempt to purchase an item, which contains ingredients that they are allergic to, the system will alert the operator and prevent them from selling the chosen item.
The system will allow you to register any items that your child cannot consume due to dietary needs or religious reasons. Any such items must be confirmed in writing by the parent/guardian, and addressed to The Fernwood School.